In order to engage customers, retailers must shift from a linear marketing approach of one-way communication to a value exchange model of mutual dialogue and benefit-sharing between provider and consumer. Exchanges are more non-linear, free flowing, and both one-to-many or one-on-one. The spread of information and awareness can occur across numerous channels, such as the blogosphere, YouTube, Facebook, Instagram, Snapchat, Pinterest, and a variety of other platforms. Online communities and social networks allow individuals to easily create content and publicly publish their opinions, experiences, and thoughts and feelings about many topics and products, hyper-accelerating the diffusion of information.
I would like to add that for information products, a lot of the time it’s pretty easy to rank for “information product review”. I recently did a review of a popular ebook that is a month long discipline program. I went about it by doing the actual program and documenting everything. At the end of the month I wrote up a 2700 word article summing up the whole experience.
Your customers can become ambassadors for your brand if they had a good experience and share it on Google or social media sites. They can also become your worst nightmare if they leave a bad review. It is immensely important to thank customers who leave good reviews and to communicate with customers who leave bad ones. Reputation management is a key online marketing tip and can humanize your business and help it grow immensely if it’s done correctly.
Videos work great for content marketing for three reasons: Certain demographics of users LOVE watching videos; Videos open up more marketing channels (Youtube, Vimeo, etc) Videos are highly engaging: People like sharing videos Social media networks give your update an organic boost when there’s a native video in them Videos get your message across much more effectively than text Your customers expect to find you on Youtube Now, the days… [Read More…]